Latest update 14 May 2020
You may well be aware that in England, all Dental Practices have been temporarily closed by the Chief Dental Officer on behalf of Public Health England to prevent transmission of Covid 19. Following the announcement by the Prime Minister last Sunday, we are still unable to re-open our practice. We have been in touch with some of you to postpone appointments and may have discussed the situation with you.
To clarify the position, if you have a dental emergency, please contact our practice, we will be open to take phone calls from 9-00 until 17.00 Monday to Friday, closed for lunch 13.00 to 14.00.
We will triage your emergency and depending upon the problem we will in the first instance assess the severity and give advice on self-help, analgesics and if appropriate we can prescribe additional Analgesics or Antibiotics. If none of these measures is considered appropriate, we can refer you on to regional “Urgent Dental Care Centres”. These are dental practices that have been given supplies of the FFP3 face masks and full coverage gowns which should enable them to carry out face to face treatments, if you fit their extremely strict criteria for “dental emergency”.
Looking to the future, we hope to be able to reopen in the foreseeable future and we will contact in the first instance any of our patients who have made us aware that they have a dental problem. Secondly, we will contact any patients who have partially completed treatment from before the lockdown. Then we will be able to contact our patients for more routine appointments.
Until a vaccine or effective treatment is available for Covid 19, dental appointments will be quite different from what you are used to. We will explain in detail before any appointment we make with you so that you will know what to expect. Obviously “Social Distancing” is impossible in the dental surgery so we will depend heavily on PPE. You will have noticed that we have been using PPE for decades so it will be familiar in that respect, although we have raised the level of equipment required. You will notice that we will be minimising contact between patients and our team members. This is to protect both you and us.
So, what have we been doing while we have been shut down? Well the obvious, we have been deep cleaning and decluttering the practice, we have made some small but significant changes to the fabric of the practice and we have developed new procedures and protocols to make you safe here when we return to work. We were starting from a fairly high level because of the care we have always taken to prevent cross infection and we are fortunate to have spacious surgeries and waiting area, a state of the art decontamination room and staff who are trained and motivated to work at the highest level. You really couldn’t be in better hands.
All of our practice team have volunteered to work in the “wider NHS” in response to a request for help in the early stages of lockdown. This was expected to be varied work ranging from swabbing for tests to standing in as hospital porters, answering phones on 111 or working in the Urgent Dental Care Centres. To date we have not been redeployed and I think the likelihood of this being required now is receding.
I look forward to seeing you again in the not too distant future and expect better times ahead. I would like to thank you all for your continued loyalty to our practice and wish you all continued good health.
Mark Roberts and the team.
You can find us above the Co-op supermarket in the centre of Keyworth.
There is ample free 2 hour parking behind the practice in the Bunny Lane car park,
We have installed a stair lift in case you have difficulty climbing stairs, If you require assistance to use this facility there is an intercom at the bottom of the stairs to call our receptionist, who will be happy to help you.
There are direct bus links with the City Centre, West Bridgford, Tollerton, Edwalton, Plumtree. In fact the Keyworth Connection stops just outside our front door.